Southwest Airlines told NBC in a statement there was a &quotmiscommunication&quot about whether the cello fulfilled the requirements to match onboard the aircraft.

For DePaul music student Jingjing Hu, her cello worth almost , is priceless.

&quotMaybe I’m exaggerating, but it’s over our own life,&quot she told NBC Friday.

Therefore, for her visit to Miami to play in a music festival, she and her husband reserved two chairs one for her and a second for her prized cello. Hu said she called Southwest Airlines and verified with the representative that both her leaving and returning flights would be able to adapt the cello at a set.

The flight team gave her a special strap to maintain the instrument set up.

But after boarding her return flight Thursday she had been told she had to get off.

&quotShe said your cello is too big,&quot Hu remembered an America Airlines worker telling her. &quotThis aircraft is too little to maintain your cello. &quot

Hu was cleared by safety and Southwest Airlines agent to board the plane on website her return flight, and given the strap even though it had been a slightly smaller plane, she explained. But after procuring the instrument, it seemed the airline had changed its mind.

Federal regulations make it possible for musicians to take oversized tools like cellos from the cottage when passengers purchase an extra seat.

Southwest’s policy makes this clear on their website as long as the instrument doesn’t weigh over lbs and meets unspecified &quotseat size restrictions based on airplane type. &quot

Hu’s weighs significantly less than . Still, she says she had been escorted off the plane by law enforcement.

Last year an Southwest Airlines passenger had been booted from a flight because the airline said his cello in its seat posed a safety threat. The airline later said that was an error and apologized. The airline said it rebooked Hu for a second flight the next morning on a larger aircraft and supplied her with resort and meal accommodations.

Southwest Airlines told NBC in a statement there was a &quotmiscommunication&quot about whether the cello fulfilled the requirements to match onboard the aircraft.

&quotWe apologize for the misunderstanding and customer relations will be reaching out to her,&quot the announcement read.

A tearful Hu finally made it back to Chicago Friday where her husband, Jay Tang, had been awaiting.

&quotI don’t believe we did anything wrong here and I feel the way they handled it was humiliating,&quot Tang explained.

Hu says she hopes to get a sincere apology from the airline and hopes other musicians can learn from her own experience.

&quotYou had so many opportunities to tell me ‘that you cannot board’ yesterday,&quot she explained. &quot